From Monday to Friday, all orders confirmed before 4 p.m. (PST) are processed that same day. If you place an order on Friday after 4 p.m. (PST), Saturdays, Sundays or public holidays, it will be processed on the first business day after.
Receive free shipping on order over $50 after discounts are applied.
The shipping and handling cost for your order is based on the total weight of the order.
Our $6.95 flat rate shipping option is shipped by the best carrier we see fit. Most packages under 2lbs will be shipped via USPS First Class or Priority Mail, and packages over 2lbs are mainly shipped via FedEx. Orders over $50+ that receive free shipping will also be shipped via FedEx.
When you place an order for an item/s online, you will receive an ‘order confirmation’ email. This is not the same as a ‘shipping confirmation’ email. With our Standard Delivery method ($6.95 Flat Rate or Priority Mail), orders are processed with 1-2 business days and are shipped within 3-5 business days. You will receive an Order Confirmation email 10-15 minutes after placing your order. If you do not receive an Order Confirmation Email, please check your Spam folder as your email service provider may have automatically moved it to this folder.
Expedited shipments will be processed and shipped up to 2 business days after the order is placed. We do our very best to get your orders to you as quickly as possible. Please don’t hesitate to contact us if you have any specific concerns.
*Orders Saturday, Sunday, or on public holidays will be processed on the first business day after.
Once you receive your shipping confirmation email, orders may take up to 5-10 business days to be delivered depending on when it is picked up, what time of the week it is, and how far away it is being sent to. Once a package leaves our warehouse, we have no control over the actual time in transit.
With USPS First Class or Priority Mail, you can expect your purchase to arrive within 2-3 business days after you receive your shipping confirmation email. Standard FedEx ground deliveries will arrive within 7 business days after you receive your shipping confirmation email. PO BOX/APO/FPO addresses are shipped with FedEx SmartPost if standard delivery option is chosen at checkout (Standard FedEx SmartPost can take up to 7+ business days, APO/FPO orders can take up to 4 weeks and are delivered by USPS).
If you have a package that has been shipped and it has not arrived with in the average delivery time period (5 to 10 days), please contact us. Please include your full name, complete shipping address and order number. A phone number, if provided, will allow us to personally contact you to resolve any issues quickly and efficiently.
Rejected packages, and packages that cannot be delivered due to incomplete or incorrect address will be returned to the Spongelle warehouse. The order will be considered as cancelled. Refunds are issued and posted within 5-7 business days from the date of such return.
Spongelle is working with USPS GeM™ powered by SkyBOX for international orders. The USPS GeM™ solution allows us to show our prices in local currency and display a final price inclusive of duties and taxes in checkout. Customers have the option to prepay all duties and taxes upfront or to pay upon delivery. If you choose to prepay the estimated duties and taxes, a feature of the USPS GeM™ solution, the amount you pay will be final regardless of any differences between our estimates and the actual duties and taxes assessed by the customs authorities. We offer both standard and expedited delivery options.
For more information please visit the international FAQ's or Contact Us page here.
International Order Status: If you’d like to see the status of your international order or to track your order, please click here.