From Monday to Friday, all orders confirmed before 4 p.m. (PST) are processed that same day. If you place an order on Friday after 4 p.m. (PST), Saturdays, Sundays or public holidays, it will be processed on the first business day after.
When you place an order for an item/s online, you will receive an ‘order confirmation’ email. This is not the same as a ‘shipping confirmation’ email. Once your order is received and processed, please note that depending on the volume of orders we receive that the process of putting together your order from our warehouse can take up 3-5 business days. Expedited shipments will be processed and shipped up to 2 business days after the order is placed. We do our very best to get your orders to you as quickly as possible. Please don’t hesitate to contact us if you have any specific concerns.
*Orders Saturday, Sunday, or on public holidays will be processed on the first business day after.
Once you receive your shipping confirmation email, orders may take up to 5-10 business days to be delivered depending on when it is picked up, what time of the week it is, and how far away it is being sent to. Once a package leaves our warehouse, we have no control over the actual time in transit.
If you have a package that has been shipped and it has not arrived with in the average delivery time period (5 to 10 days), please contact us. Please include your full name, complete shipping address and order number. A phone number, if provided, will allow us to personally contact you to resolve any issues quickly and efficiently.
Rejected packages, and packages that cannot be delivered due to incomplete or incorrect address will be returned to the Spongelle warehouse. The order will be considered as cancelled. Refunds are issued and posted within 5-7 business days from the date of such return.
Depending on your location, international orders should take 5-14 business days. Although most orders arrive in this time frame, there can be delays due to many factors including higher volume of orders, increased security concerns and time to clear customs. There have been instances of parcels taking 3-4 weeks to arrive. Runaway The Label has no control over the postal services and therefore cannot and will not guarantee arrival dates or give credit for delays in shipping.