From Monday to Friday, all orders confirmed before 4 p.m. (PST) are processed that same day. If you place an order on Friday after 4 p.m. (PST), Saturdays, Sundays or public holidays, it will be processed on the first business day after.
Receive free shipping on order over $25 after discounts are applied.
The shipping and handling cost for your order is based on the total weight of the order.
Our $6.95 flat rate shipping option is shipped by the best carrier we see fit. Most packages under 2lbs will be shipped via USPS First Class or Priority Mail, and packages over 2lbs are mainly shipped via FedEx. Orders over $25+ that receive free shipping will also be shipped via FedEx.
When you place an order for an item/s online, you will receive an ‘order confirmation’ email. This is not the same as a ‘shipping confirmation’ email. With our Standard Delivery method ($6.95 Flat Rate or Priority Mail), orders are processed with 1-2 business days and are shipped within 3-5 business days. You will receive an Order Confirmation email 10-15 minutes after placing your order. If you do not receive an Order Confirmation Email, please check your Spam folder as your email service provider may have automatically moved it to this folder.
Expedited shipments will be processed and shipped up to 2 business days after the order is placed. We do our very best to get your orders to you as quickly as possible. Please don’t hesitate to contact us if you have any specific concerns.
*Orders Saturday, Sunday, or on public holidays will be processed on the first business day after.
Once you receive your shipping confirmation email, orders may take up to 5-10 business days to be delivered depending on when it is picked up, what time of the week it is, and how far away it is being sent to. Once a package leaves our warehouse, we have no control over the actual time in transit.
With USPS First Class or Priority Mail, you can expect your purchase to arrive within 2-3 business days after you receive your shipping confirmation email. Standard FedEx ground deliveries will arrive within 7 business days after you receive your shipping confirmation email. PO BOX/APO/FPO addresses are shipped with FedEx SmartPost if standard delivery option is chosen at checkout (Standard FedEx SmartPost can take up to 7+ business days, APO/FPO orders can take up to 4 weeks and are delivered by USPS).
If you have a package that has been shipped and it has not arrived with in the average delivery time period (5 to 10 days), please contact us. Please include your full name, complete shipping address and order number. A phone number, if provided, will allow us to personally contact you to resolve any issues quickly and efficiently.
Rejected packages, and packages that cannot be delivered due to incomplete or incorrect address will be returned to the Spongelle warehouse. The order will be considered as cancelled. Refunds are issued and posted within 5-7 business days from the date of such return.
What is BorderGuru?
BorderGuru is an innovative subsidiary of the Hermes Group, Europe’s largest private express shipping company. BorderGuru’s services include the logistics, customs clearance and delivery of global eCommerce shipments.
Why Use BorderGuru as your shipping service?
BorderGuru provides a secure, fast shipping service across borders, and allows you to track the progress of our order at every step of the journey. The shipment run-times will be on par with international express shippers, while you are getting much more economic rates with BorderGuru.
However, the main advantage of this shipping method is that it allows you to see and pay any import fees (such as duties and taxes) at checkout already, and that BorderGuru handles all customs clearance procedures for you at no extra cost.
What are the "import fees" and why must I pay for them?
The import fees consist of multiple components, depending on the specific destination countries. Some very common components of these fees are taxes and duties: Every country has their own version of a Value Added Tax (VAT) or Sales Tax, that they charge on almost every purchase made. This is a nonnegotiable tax that we all must pay when we are making a sale in the respective country. In addition, countries sometimes charge duties as an additional “fee” on goods that are imported from abroad.
Because these import fees depend on many different factors (value of goods, country of origin, type of good, etc.), it can be difficult or even impossible for online shoppers to understand how much they will end up paying for their purchase apart from the product and shipping. However, BorderGuru calculates the exact amounts for all import fees that will apply to your shipment at checkout, and lets you pay all of those up front. We provide transparency and a breakdown of what you are paying in total.
Will I need to pay any import fees other than those calculated by BorderGuru at checkout?
BorderGuru calculates the taxes and duties right when you place the order and allows you to pay all of these fees up front. Because of this, your BorderGuru shipments are shipped out on the incoterms “DDP” (Delivered duty paid), which means that all applicable taxes and duties are billed to the sender. You, as the recipient, will not need to pay anything else after placing the international Order with BorderGuru as the shipping method.
How long will my order take to get delivered?
When using Borderguru, you are provided with an express-level shipping service. Our Orders are are shipped into their destination countries via air freight, so we can guarantee quick deliveries. Depending on your destination average delivery time will be between 4 and 12 business days from the day of shipping.
How can I track my BorderGuru package?
With BorderGuru, you can track an international shipment just like tracking a regular domestic package. You will receive a ship-confirmation email with the tracking link in it. This link provides updates as the shipment moves towards you, so you will always know when and where your order is and how long it will take for you to receive it.
Who will deliver my package if I order with BorderGuru?
BorderGuru has a worldwide network of last-mile delivery carriers who perform the actual delivery. Our Partners are well-established carriers in their established regions, so you will very likely have your shipment delivered by a carrier that you are familiar with.
Since BorderGuru already takes care of the Customs clearance of your shipments, you will receive your shipment directly at the ship-to address you indicated. You do not need to make a trip to your local customs office.